1. Definitions The present 'General Terms and Conditions for Customers' are applicable to the relations between SUTOR CREEK and the Customers. Restaurants are referred to the 'General Terms and Conditions for Restaurants'. Offer: the range of products and services offered by the Restaurant that can be ordered by the Customer through the Platform. Order: an order placed by the Customer with the Restaurant through the Platform as regards the Offer selected by the Customer. Customer: a natural person or legal entity placing an Order through the Platform Agreement: an agreement between the Customer and the Restaurant regarding an Order and the delivery or collection of the Order. Platform: the website(s), apps, tools and other equipment of Sutorcreek.co.uk Restaurant: a company that prepares and sells meals, beverages and related articles and uses the Platform for the establishment and payment of the Agreements. Restaurant information: the information about the Restaurant with regard to, among other things, company and contact information, general information, product range (meals, side dishes, options and beverages), prices for each individual product (including VAT), company logo, graphics, delivery area (including postal codes), delivery costs and minimum order amounts. Service: the commercial services and/or activities that are offered to the Customer by Sutor Creek 2. Identity of Sutor Creek Address principal place of business: Sutor Creek Ltd 21 Bank Street Cromarty IV11 8YE VAT no.: 993 0633 02 Email: sutorcreekcafe@gmail.com Phone: 01381 600 855 3. Applicability By placing an Order the Customer directly concludes an Agreement with the Restaurant for delivery of the Offer selected by the Customer. The Customer is bound by the Order and will not be entitled to a refund except in case of cancellation allowed by the Restaurant pursuant to article 6 below. 4. Allergens The Restaurant may use ingredients and additives of meals and drinks, that could cause allergies and intolerances. If a Customer is allergic to any foodstuffs, we advise to contact the Restaurant by telephone for current allergen information before placing an Order. 5. The Agreement 1. The Agreement is effective as from the moment the Customer finalizes the Order by clicking the 'Buy now' button during the process of placing an Order through the Platform. 2. After receipt of the order, Sutor Creek will electronically confirm the Order to the Customer. 3. The Agreement can only be executed by the Restaurant if the Customer provides correct and complete contact and address information when placing the Order. The Customer is obliged to immediately report any inaccuracies in the payment data supplied or mentioned to Sutor Creek. 4. With respect to information on the status of his Order, after having placed the Order the Customer is required to be available by telephone or email (as indicated when placing the Order) for Sutor Creek. 5. If the Customer decides to have the Order delivered, the Customer must be present at the delivery address indicated by the Customer in order to take receive the Order items. 6. If the Customer decides to collect the Order, he should be present at the selected time at the collection location of the Restaurant, as indicated in the confirmation email, text message or on the Sutor Creek website. 7. Upon delivery of the Order, the Restaurant could ask for identification if the Order contains alcoholic products or other products with an age limit. If the Customer cannot identify himself adequately or does not meet the minimum age requirements, the Restaurant will refuse to deliver the relevant products to the Customer. In this case, cancellation costs may be charged 6. Dissolution of the Agreement and cancellation of the Order 1. Considering the perishable nature of the Offer, the Customer shall not be entitled to dissolve the Agreement. Cancellation of the Order with the Restaurant is only possible by the Customer if the Restaurant explicitly indicates that Cancellation of the Order by the Customer is possible. 2. The Restaurant is entitled to cancel the Order, e.g. if the Offer is no longer available, if the Customer has provided an incorrect or inoperative telephone number or other contact information, or in case of force majeure. 3. If the Customer places a false Order (for example by providing incorrect contact information, by not paying or by not being present on the delivery or collection location in order to receive the Order) or otherwise fails to comply with his obligations pursuant to the Agreement, Sutor Creek shall be entitled to refuse any future Orders from such Customer. 7. Payment 1. At the moment the Agreement is concluded in accordance with the provisions of article 5.1 of these General Terms and Conditions for Customers, Customer is obliged to pay the Restaurant for the Order. The Customer may fulfil this payment obligation by using an online payment method through the Platform or by payment to the Restaurant at the door or at the collection location. 2. Subject to the provisions of article 6 of these General Terms and Conditions for Customers, the (partial) reimbursement of an online payment shall only be possible if the Order cannot be delivered (entirely). The reimbursement shall always be made into the same account as the one from which the payment has been made. 3. Depending on the payment method used by the Customer, the processing of the reimbursement will take a maximum of 10 working days. 4. The Restaurant has authorized PaymentSense to accept the Customer’s online payment on behalf of the Restaurant. 8. Complaints Settlement Complaints from the Customer about the Offer, the Order or the performance of the Agreement, are to be filed directly to the Restaurant. The sole responsibility for the Offer of the Restaurant and the performance of the Agreement lies with the Restaurant. If the Customer has a complaint as regards the Service, the complaint is to be communicated by means of the contact form, by email or ordinary mail to the Sutor Creek Once the complaint has been received by Sutor Creek, a response shall be received as soon as possible, but not later than within one week, with a confirmation of receipt. Sutor Creek aims to handle the complaint as soon as possible, but not later than within two weeks.
